Expert answers to common questions about managed IT services, cybersecurity, and cloud solutions for Australian SMEs.
A Managed Service Provider (MSP) delivers ongoing IT support, monitoring, and security. Instead of waiting for problems to occur, an MSP proactively manages systems, networks, and cloud platforms to keep businesses running smoothly.
The Essential 8 is a cyber security framework created by the Australian Cyber Security Centre (ACSC). It outlines eight practical strategies to defend against threats such as ransomware and data breaches.
A managed backup is a monitored and tested service that ensures business data is always recoverable. Unlike manual backups, managed backup protects against ransomware, accidental deletion, hardware failures, and disasters. For SMEs, it provides resilience, peace of mind, and business continuity.
SMEs are prime targets for cyber attacks because attackers know resources are limited. A Managed Service Provider (MSP) strengthens SME security by proactively closing vulnerabilities, monitoring systems, and aligning practices with frameworks like the ACSC Essential 8.
Cloud computing shifts infrastructure from costly hardware to flexible, scalable services. For SMEs, the cloud offers improved security, resilience, and agility — while lowering capital costs.
A hybrid cloud blends on-premises systems with public cloud platforms. This gives SMEs flexibility — sensitive workloads can remain local, while the cloud provides scalability and resilience.
Microsoft 365 is more than just email. It's a productivity and collaboration platform that helps SMEs operate efficiently and securely.
Microsoft Intune is a cloud-based service for managing devices and applications. It ensures laptops, mobiles, and tablets are secure, compliant, and easy to manage — essential for hybrid and remote work.
Zero Trust means "never trust, always verify." Every login and access attempt must be authenticated and continuously validated. For SMEs, Zero Trust minimises risk from stolen credentials and insider threats.
Australian SMEs must protect sensitive data under the Privacy Act and meet cyber security expectations like the ACSC Essential 8. Non-compliance risks fines, legal consequences, and reputational damage.
Windows 10 reaches End-of-Life on October 14, 2025, creating significant security, compliance, and operational risks for businesses still using it.
While Windows 10 may seem to work fine, the October 14, 2025 End-of-Life date creates critical security and compliance risks that cannot be ignored.
Servers that "still work" but have reached End-of-Life pose serious security, compliance, and operational risks that can impact your entire business.
The myth that Linux "just works" without maintenance is dangerous. Linux servers require regular security updates, patching, and lifecycle management to remain secure and compliant.
Default Microsoft 365 and Google Workspace security settings provide only basic protection against known threats. They leave businesses vulnerable to sophisticated attacks like advanced phishing, business email compromise (BEC), and zero-day threats.
Business Email Compromise (BEC) attacks involve cybercriminals impersonating executives, vendors, or trusted contacts to trick employees into transferring money or sensitive information. These attacks cost businesses millions annually and are often not caught by basic email security.
Technical debt is the accumulated cost of shortcuts, outdated code, and deferred maintenance in your software systems. Like financial debt, it compounds over time—making your systems slower, more expensive to maintain, and increasingly vulnerable to security threats.
Yes, this is one of the most common reasons businesses contact us. When the developer who built your system leaves, you're often left with undocumented code that your current team doesn't understand. We specialise in taking over abandoned codebases and making them maintainable again.
We modernise web-based business applications and custom software. If your application runs in a web browser and you have access to the code files, we can likely help. We work with PHP, Python, Node.js, .NET, Java, Ruby on Rails, and other web technologies.
Usually not. Complete rewrites are expensive, risky, and often unnecessary. Our approach is to modernise incrementally—fixing critical issues first, then gradually improving the codebase while maintaining full functionality. This minimises disruption and delivers value faster.
Level 3.5 support is Vee Tech's unique approach that goes beyond standard helpdesk (Level 1-2) and technical support (Level 3). We combine deep technical expertise with strategic IT leadership, providing proactive guidance, architectural planning, and business-aligned decision-making.
Co-managed IT is a collaborative approach where Vee Tech works alongside your existing internal IT team, providing support, expertise, and resources where needed. It's ideal for businesses that have IT staff but need specialised skills, 24/7 monitoring, or additional resources for complex projects.
Vee Tech stands out through our Level 3.5 support approach, security-first mindset, flexible engagement models, and deep understanding of Australian SME needs. We're not just fixing problems—we're strategic IT partners invested in your long-term success.