πŸ› οΈ
IT Services
12 services available
β–Ό
πŸ›‘οΈ
Cybersecurity
10 security solutions
β–Ό
πŸ“š
Resources
2 resources available
β–Ό
πŸ“ž
Support & Company
3 quick links
β–Ό

Co-Managed IT Services

Partner with your existing IT team to enhance capabilities, provide 24/7 monitoring, and deliver strategic expertise when you need it most

Discuss Co-Managed IT

Augment Your IT Team with Expert Support

Vee Tech's co-managed IT services are designed for businesses that have an internal IT team but need additional expertise, 24/7 monitoring, or strategic guidance. We work alongside your existing IT staff as trusted partners, providing the support and capabilities you need without replacing your team.

Whether you need help with after-hours monitoring, specialised expertise for complex projects, or strategic advisory to guide technology decisions, our co-managed approach gives you the flexibility to scale your IT capabilities as your business grows.

πŸ‘₯

Team Augmentation

Extend your IT team's capabilities with our expertise in cybersecurity, cloud migration, and infrastructure management without adding full-time staff.

πŸ•

24/7 Monitoring & Support

Provide round-the-clock monitoring and incident response for your systems, giving your internal team peace of mind during off-hours.

πŸ“Š

Strategic Advisory

Access expert guidance on technology decisions, vendor selection, and IT strategy to help your team make informed choices.

πŸ”§

Specialised Expertise

Leverage our deep knowledge in areas like Essential Eight compliance, cloud architecture, and legacy system modernisation for complex projects.

πŸ”„

Flexible Engagement

Choose the level of support you needβ€”from occasional consultation to comprehensive co-managementβ€”with flexible engagement models.

🀝

Collaborative Partnership

Work together as a unified team, sharing knowledge and best practices to strengthen your internal IT capabilities over time.

What We Mean by Level 3.5 Support

We give your in-house IT team direct access to senior engineers and architects for complex problems, design validation, and roadmap work – a step above typical Level 3 escalation. That's what we call Level 3.5.

Unlike standard Level 3 support that handles escalated tickets, Level 3.5 provides strategic expertise and architectural guidance. Examples include:

  • Complex infrastructure issues requiring deep technical expertise (e.g., Active Directory corruption recovery, network architecture problems)
  • Design validation for new systems or major changes before implementation
  • Strategic technology roadmap development and vendor evaluation
  • Troubleshooting issues that go beyond standard support procedures (e.g., firmware bugs, compatibility issues with enterprise hardware)

This level of support ensures your team has access to expert guidance when facing challenges that require senior-level expertise, without the overhead of hiring full-time senior engineers.

When Co-Managed IT Makes Sense

Co-managed IT services are ideal for businesses that want to enhance their existing IT capabilities without replacing their team.

Growing Businesses with Limited IT Resources

Your IT team is stretched thin managing day-to-day operations. Co-managed services provide the additional capacity and expertise needed to tackle strategic projects and ensure 24/7 coverage without hiring more full-time staff.

Specialised Project Support

You need expertise in areas like cloud migration, cybersecurity compliance, or legacy system modernisation, but your team lacks experience in these specialised domains. We provide the expertise while your team maintains ownership.

After-Hours Coverage

Your internal IT team works business hours, but your systems need 24/7 monitoring and support. Co-managed services provide round-the-clock coverage, ensuring issues are detected and resolved quickly, even outside business hours.

Strategic IT Guidance

You have a capable IT team but need strategic guidance on technology roadmaps, vendor selection, and IT governance. Our advisory services help your team make informed decisions that align with business objectives.

Benefits of Co-Managed IT

Co-managed IT services deliver value by enhancing your existing IT capabilities while maintaining your team's autonomy and expertise.

πŸ’°

Cost-Effective Scaling

Access expert IT capabilities without the cost of hiring additional full-time staff or replacing your existing team.

⚑

24/7 Coverage

Ensure your systems are monitored and supported around the clock, even when your internal team is off-duty.

🎯

Specialised Expertise

Leverage deep expertise in cybersecurity, cloud architecture, and compliance without extensive training or certification costs.

πŸ“ˆ

Knowledge Transfer

Your internal team learns from our experts, building capabilities and best practices that strengthen your IT organisation over time.

πŸ”„

Flexible Engagement

Scale support up or down based on your needs, from occasional consultation to comprehensive co-management.

πŸ›‘οΈ

Risk Mitigation

Reduce risk with expert oversight, proactive monitoring, and strategic guidance that helps prevent issues before they impact your business.

Further Reading

Co-Managed IT: When to Augment vs. Outsource

Learn when co-managed IT services make sense for your business and how to choose the right approach.

Ready to Enhance Your IT Team?

Let's discuss how co-managed IT services can augment your existing team and provide the expertise and support you need.

Contact Us Today