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Frequently Asked Questions

Expert answers to common questions about managed IT services, cybersecurity, and cloud solutions for Australian SMEs.

What is a Managed Service Provider (MSP)?

Introduction

A Managed Service Provider (MSP) delivers ongoing IT support, monitoring, and security. Instead of waiting for problems to occur, an MSP proactively manages systems, networks, and cloud platforms to keep businesses running smoothly. For SMEs, this means less downtime, reduced costs, and stronger cyber security without the expense of a full internal IT team.

Why SMEs Use an MSP

  • Predictable IT costs
  • Proactive issue detection
  • Improved cyber security
  • Scalable solutions that grow with the business
  • Access to enterprise-grade expertise

How Vee Tech Helps

  • 24/7 monitoring and support
  • Security aligned with the ACSC Essential 8
  • Cloud and Microsoft 365 expertise
  • Flexible engagement — augment or fully manage IT
Schedule a Discovery Health Check
What is the Essential 8 and why does it matter?

Introduction

The Essential 8 is a cyber security framework created by the Australian Cyber Security Centre (ACSC). It outlines eight practical strategies to defend against threats such as ransomware and data breaches. For SMEs, Essential 8 compliance demonstrates maturity, reduces risk, and builds trust with clients and regulators.

The 8 Strategies

  • Application control
  • Patch applications
  • Configure Microsoft Office macros
  • User application hardening
  • Restrict administrative privileges
  • Patch operating systems
  • Multi-Factor Authentication (MFA)
  • Daily backups

How Vee Tech Helps

  • Security audits and gap analysis
  • Implementation of controls like MFA and patching
  • Endpoint management and monitoring
  • Backup and recovery solutions
  • Compliance reporting and ongoing reviews
Schedule a Compliance Review Learn More About Essential Eight
How does managed backup protect your business?

Introduction

A managed backup is a monitored and tested service that ensures business data is always recoverable. Unlike manual backups, managed backup protects against ransomware, accidental deletion, hardware failures, and disasters. For SMEs, it provides resilience, peace of mind, and business continuity.

Why It Matters

  • Defends against ransomware
  • Restores deleted files or emails
  • Protects against hardware failure
  • Meets compliance retention standards
  • Reduces downtime with reliable restores

How Vee Tech Helps

  • Daily monitoring and integrity checks
  • Local + cloud backup strategies
  • Disaster recovery planning
  • Encryption in transit and at rest
  • Seamless integration with Microsoft 365 and Veeam
Book a Backup Assessment
How can SMEs improve cyber security with an MSP?

Introduction

SMEs are prime targets for cyber attacks because attackers know resources are limited. A Managed Service Provider (MSP) strengthens SME security by proactively closing vulnerabilities, monitoring systems, and aligning practices with frameworks like the ACSC Essential 8.

Key Improvements

  • Enforce Multi-Factor Authentication (MFA)
  • Keep systems patched
  • Monitor networks and endpoints 24/7
  • Harden Microsoft 365 security
  • Standardise security policies

How Vee Tech Helps

  • Configuring conditional access and MFA
  • Essential 8 maturity assessments
  • 24/7 monitoring and alerting
  • Regular compliance reporting
Book a Security Health Check
What are the benefits of moving to the cloud?

Introduction

Cloud computing shifts infrastructure from costly hardware to flexible, scalable services. For SMEs, the cloud offers improved security, resilience, and agility — while lowering capital costs.

Benefits

  • Reduced upfront IT costs
  • Scale resources as needed
  • Built-in redundancy
  • Strong data security
  • Secure remote access

How Vee Tech Helps

  • Cloud migration planning and execution
  • Microsoft Azure and Microsoft 365 adoption
  • Hybrid cloud designs
  • Cost and performance optimisation
  • Governance and compliance setup
Talk to us about Cloud Migration
What is hybrid cloud and when should SMEs use it?

Introduction

A hybrid cloud blends on-premises systems with public cloud platforms. This gives SMEs flexibility — sensitive workloads can remain local, while the cloud provides scalability and resilience.

When It Fits

  • Compliance requires certain data on-prem
  • Workloads need local performance
  • Disaster recovery is cloud-based
  • A staged path to full cloud adoption

How Vee Tech Helps

  • Secure Azure/on-prem connectivity
  • Cloud-enabled backup and recovery
  • Balanced designs for cost, security, and performance
Discuss Hybrid Options
How does Microsoft 365 improve SME productivity?

Introduction

Microsoft 365 is more than just email. It's a productivity and collaboration platform that helps SMEs operate efficiently and securely.

Benefits

  • Teams for collaboration
  • SharePoint for secure document management
  • Exchange Online for enterprise-grade email
  • Power Automate to streamline processes
  • Built-in security and compliance

How Vee Tech Helps

  • Migrating legacy systems to M365
  • Securing tenants to Essential 8 standards
  • Training staff on collaboration tools
  • Automating workflows with Power Platform
Unlock Microsoft 365 Productivity
What is Microsoft Intune and why should SMEs use it?

Introduction

Microsoft Intune is a cloud-based service for managing devices and applications. It ensures laptops, mobiles, and tablets are secure, compliant, and easy to manage — essential for hybrid and remote work.

Benefits

  • Enforce device security and encryption
  • Manage devices remotely
  • Apply conditional access rules
  • Support BYOD securely
  • Demonstrate compliance easily

How Vee Tech Helps

  • Bulk enrolment of devices
  • Automated patching and policies
  • Endpoint security aligned with ACSC
  • Seamless integration with Microsoft 365
Secure Your Devices with Intune
What is Zero Trust and why does it matter for SMEs?

Introduction

Zero Trust means "never trust, always verify." Every login and access attempt must be authenticated and continuously validated. For SMEs, Zero Trust minimises risk from stolen credentials and insider threats.

Why It Matters

  • Stops lateral movement inside networks
  • Protects remote workforces
  • Aligns with Essential 8 and ISO standards
  • Future-proofs cloud and hybrid environments

How Vee Tech Helps

  • MFA and conditional access
  • Identity and endpoint hardening
  • Network segmentation
  • Ongoing monitoring and alerts
Explore Zero Trust
How do SMEs stay compliant with data security regulations in Australia?

Introduction

Australian SMEs must protect sensitive data under the Privacy Act and meet cyber security expectations like the ACSC Essential 8. Non-compliance risks fines, legal consequences, and reputational damage.

Compliance Steps

  • Understand obligations
  • Implement security controls
  • Monitor systems and report
  • Train staff regularly

How Vee Tech Helps

  • Compliance gap assessments
  • Essential 8-aligned implementations
  • Audit-ready reporting
  • Ongoing monitoring and support
Schedule a Compliance Review